Returns Policy
At Hajicandle, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to ensure your peace of mind.
Requesting a Return
You have 14 days from the date of receiving your order to request a return. To initiate the process, please follow these steps:
Ensure Eligibility: Make sure your item meets the criteria for a valid return.
Contact Us: Send us a message at [email protected] expressing your intent to return the item. Please include the following details:
Photo or video evidence of the item (if applicable)
Ensure tags and labels are still attached
Await Confirmation: We will respond within 24 hours on a business day to assist you further with the return process.
Returning Your Item
If your return request is approved, you should return the item(s) within 7 days. Please ensure the following conditions are met:
The product is in perfect condition, unused, unwashed, and in its original packaging (if applicable).
You are responsible for covering the return shipping costs, and original shipping charges will not be refunded.
Acceptable Return Reasons
Your return request can be approved for the following reasons:
Damaged: The product is damaged during delivery.
Defective: The product does not function as described.
Incorrect/Wrong Item: The product received does not match the ordered item.
Missing Items/Parts: Essential components are missing as indicated in the packaging.
Does Not Fit: The received size does not fit (buyer's responsibility to order the correct size).
Returns & Refunds
Our 7-Day Money Back Guarantee ensures you receive a refund within 7 business days post-purchase. To request a refund, follow these steps:
Visit "My Account > Orders" or use the provided link.
Select the item or order and click on "Request Refund."
Provide a clear explanation of the issue and upload supporting materials.
Each issue will be investigated within 1-2 business days, and if eligible, the refund will be processed according to our refund policy.
Time Frame for Replacement/Refund
Replacement Option: Expect the item within 10-15 business days after the quality evaluation process.
Refund Option: The refund lead time varies based on the payment method used at the time of purchase.
30-Day Return Policy
You have 30 days after receiving your item to request a return. To be eligible, ensure the item is in the same condition as received, with tags, and in its original packaging.
For any return-related queries, contact us at [email protected]. We're here to assist you every step of the way.
Damages and Issues
Inspect your order upon receipt, and if any issues arise, contact us immediately for assistance.
Exchanges
To expedite the process, return the item and make a separate purchase for the new item once the return is accepted.
Refunds
We'll notify you of the refund status after inspecting your return, and if approved, you'll be automatically refunded via your original payment method. Please allow time for processing by your bank or credit card company.
